Sound personal grooming and social etiquettes are very important in projecting sound work culture, positive image, and strong branding for both individuals and businesses. Every professional must make great effort to promote poise, confidence, professionalism, sophistication, intelligence, and credibility.

From issues of civility, language usage, decorum, time management to appearance, social skills, and hygiene, professionals, employees or business owners – especially customer-facing staff, relationship officers, and managers – need to be very skillful and knowledgeable in order to establish and sustain relationships with customers (internal and external), clients, other stakeholders, etc, and achieve overall career or corporate objectives. This programme is specially designed to enable participants understand the importance of professional behaviour and social skills at the workplace as well as implement appropriate business etiquette and grooming at work.


Course Content

Introduction to Personal Grooming

Understanding Etiquettes

Privacy and Confidentiality

Language and Communication Etiquette

Dressing Etiquette – for Men and Women

Personal Hygiene and Cleanliness

Relating with Colleagues and Supervisors

Relating with Customers and Guests

Customer Service Etiquette

Time Management – Meetings and Appointments

Telephone Etiquette

E-Mail Etiquette

Dining Etiquette

Other Office Etiquettes


For Whom

  • Customer Service Professionals
  • Team Leaders
  • Managers
  • Young Executives
  • Middle and Senior Management Staff


Duration:       2 Days