Overview
Sound personal grooming and social etiquettes are very important in projecting sound work culture, positive image, and strong branding for both individuals and businesses. Every professional must make great effort to promote poise, confidence, professionalism, sophistication, intelligence, and credibility.
From issues of civility, language usage, decorum, time management to appearance, social skills, and hygiene, professionals, employees or business owners – especially customer-facing staff, relationship officers, and managers – need to be very skillful and knowledgeable in order to establish and sustain relationships with customers (internal and external), clients, other stakeholders, etc, and achieve overall career or corporate objectives. This programme is specially designed to enable participants understand the importance of professional behaviour and social skills at the workplace as well as implement appropriate business etiquette and grooming at work.
Course Content
Introduction to Personal Grooming
Understanding Etiquettes
Privacy and Confidentiality
Language and Communication Etiquette
Dressing Etiquette – for Men and Women
Personal Hygiene and Cleanliness
Relating with Colleagues and Supervisors
Relating with Customers and Guests
Customer Service Etiquette
Time Management – Meetings and Appointments
Telephone Etiquette
E-Mail Etiquette
Dining Etiquette
Other Office Etiquettes
For Whom
- Customer Service Professionals
- Team Leaders
- Managers
- Young Executives
- Middle and Senior Management Staff
Duration: 2 Days